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If you have arrived here, we are clear that it is because you have taken the stream of the first part of the session of the Design Thinking session that we share dedicated to this experience. If not, we recommend not start the house on the roof (Session of Design Thinking Part I), but if you resist, maybe you can surprise us with the result! Share your comments!


The explosions and fireworks have already passed and now we only have the aerial view of the exposed remains, bathed in smoke, which we have dyed colored with the last brainstorming.

The conceptual map is clearer than ever, but to make sure, we will go from the beginning and together, the scheme we have built to make way for the first door of this second stage: PROBLEM PLOTTING.

Problem Plotting is a scheme of the whole process that we are doing today as an entity. In our case, we post the post-its notes in our window to be able to reflect all the business evolution that we carry out with the client.

Once we have written all the steps on a concept map, we will use the key / challenges we extracted from the final conclusions of the first stage of Design Thinking.


Let’s go through the whole scheme of the Problem Plotting visually, taking into account those challenges.

Reading becomes easy and now we can fit the flaws in the tasks of the above breakdown. As we move along the path, proposals, ideas and solutions will arise among us which we will have to discuss orally to fit the best solutions. The problem at this time we will be clear, as we have said, we will only have to agree to choose the best solution.

Does it seem easy, right? Well, you almost do it.

Our design department is responsible for reproducing this entire map in a Costumer Journey, which is the storage of the whole process, its points of pain, its solutions and the graphic result of improvement and evolution.

Our conclusions have been more than good; The magic that has emerged from this experience … it is always satisfying to feel that all the components of the group have been able to understand each other, have shared constructive criticism with solutions that have helped to grow each department and have generated and shared smiles.

All this is appreciated, as we thank and grow with your interest 😉

We hope it did not frighten you to open the parachute, because we expect more experiences, and Albert Einstein knows.

Our SlashGirl Sandra Izquierdo, UI / UX / CX Specialist, is the author of this post.


Author Slashmobility

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